Seller Policy

GREAT VALUE / POWERFUL TOOLS / SUPPORT AND EDUCATION

Who can sell on freemark.co.ke?

Artisan working alone: You design and create the products yourself.
Artisan with less than 20 employees: You design and create the products yourself, with a small group of family members and/or employees working with you.
Collaborative group of Artisans:  For example, Cooperative, Nonprofit, or Charity. We will consider a variety of groups based on how they are set up to benefit local Artisans.

Join this trusted online marketplace now!

SELLER POLICY

freemark.co.ke is a marketplace where you can sell your handmade goods, vintage items, and craft supplies directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on freemark.co.ke. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening an freemark.co.ke shop, You are agreeing to this policy and our terms of use.

1. Representing Yourself, Your Shop, and Your Listings Honestly

2. What Can be Sold on freemark.co.ke

3. What Cannot be Sold on freemark.co.ke

4. Creating and Uploading Content

5. Providing Great Customer Service

6. Building a Positive Reputation Through our Reviews System

7. Communicating with Other freemark.co.ke Members

1. Representing Yourself, Your Shop, and Your Listings Honestly

At freemark.co.ke, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.

By selling on freemark.co.ke, you agree that you will:

1. Provide honest, accurate information in your About section.
2. Honor your Shop Policies.
3. Accurately represent your items in listings and listing photos.
4. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights,you can report it to freemark.co.ke.
5. Not engage in fee avoidance.
6. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of manipulating search or circumventing freemark.co.ke's policies.
7. Not coordinate pricing with other sellers.

2. What Can be Sold on freemark.co.ke

freemark.co.ke is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on freemark.co.ke must be handmade, vintage, or a craft supply.

Handmade items are items that are made and/or designed by you, the seller. Read our full Handmade Policy here.

If you sell handmade items, you agree that:

1. You accurately describe your business in your shop in your About section.

2. All handmade items are made or designed by you and or your team, no item is mass produced.

3. You are using your own photographs not stock photos, artistic renderings, or photos used by other sellers or sites. Read more about using appropriate photographs in this Help article.
   

1. All listings are available for purchase at a set price.
2. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

For more information on how to list personalized items, please see this Help article.

Vintage items must be at least 20 years old. Click here to learn more about vintage items on freemark.co.ke.

Craft Supplies are tools, ingredients, or materials whose primary purpose is for use in the creation of an item or special occasion. Craft supplies may be handmade, commercial, or vintage. Party supplies may also be sold as craft supplies. Click here to learn more about what may be sold as a craft supply.

We encourage you to be transparent about how your craft supplies were made and where your materials come from. You can disclose whether your items have social or environmental attributes, such asorganic or recycled. You can also select the location of manufacture. Learn more here.

3. What Can't be Sold on freemark.co.ke

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on freemark.co.ke.

Resellingis not allowed in the handmade category on freemark.co.ke. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.

Keep in mind that members may flag listings that appear to violate our policies for freemark.co.ke's review. freemark.co.ke may remove any listings that violate our policies. Note that listing fees are non-refundable. freemark.co.ke may also suspend or terminate your account for any violations. Youll still be on the hook to pay any outstanding fees on your freemark.co.ke statement. You can find more information in our Fees & Payments Policy.

If you are raising money on behalf of a charity, you must obtain that charitys consent. Please see this Help article for more information about donating any portion of your sales to charity.

4. Creating and Uploading Content

As a member of freemark.co.ke, you have the opportunity to create and upload a variety of content, like text, photos and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
2. Obscene or vulgar;
3. In violation of someone else’s privacy or intellectual property rights; or
4. False, deceptive, or misleading.

5. Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on freemark.co.ke, you agree to:

1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. Read more in our Shipping Policy.
2. Respond to Messages in a timely manner.
3. Honor the commitments you make in your shop policies.
4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you cant reach a resolution, our Dispute Resolution team can help through our case system. Read about your rights and responsibilities regarding cases here.
5. If you are unable to complete an order, you must notify the buyer and cancel the order. Read about how to cancel an order in this Help article.

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Read more here.

freemark.co.ke also provides limited protection to sellers who meet the requirements of our Seller Protection Program. Read more about freemark.co.ke’s Seller Protection Program here.

6. Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on freemark.co.ke. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 30 days after their items estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 30 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

1. Contain private information;
2. Contain obscene, racist, or harassing language or imagery;
3. Violate our Anti-Discrimination Policy;
4. Contain advertising or spam;
5. Be about things outside the sellers control, such as a shipping carrier, freemark.co.keor a third party;
6. Contain threats or extortion;
7. Include shilling or otherwise falsely inflate a shops review score; or
8. Undermine the integrity of the Reviews system.